AMS Consumer Escalations Team" assigned to me and they even force you to PAY Smart Friends for this kind of help. I've been aggravating myself with this for over 1 year since I bought my laptops. HP tech will look into the issue for you BUT the second they see its "software" they say you have to contact "Smart Friends" (which really is closer to Dumb Aholes). About the only thing you said that was right was "since their first-level customer support is unlikely to be helpful or even capable of comprehending the issue." HP is USELESS but more because IF they consider it software - and drivers are software to them - tech wont help IF it is a software issue even if your warranty is in in effect.
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